From real-time monitoring to AI-powered response suggestions, Telio™ Reputation is the most comprehensive review management platform built for patient-facing businesses.
Every feature is designed with busy healthcare providers and business owners in mind — powerful when you need it, simple every day.
Connect all your listings and watch reviews stream in automatically. Our crawlers check every connected platform around the clock — no manual refreshing, no missed reviews, no surprises.
Turn happy patients into published reviews. Telio™ Reputation integrates with your scheduling system to automatically send personalized review requests after each appointment via email or SMS.
A beautiful, embeddable widget that displays your best reviews on your website. Automatically pulls top-rated reviews, updates in real time, and is fully customizable to match your brand.
Turn review data into actionable insights. Visual dashboards show your rating trajectory, volume trends, platform breakdowns, response rates, and more — all in one clear report.
An interactive 5-star widget embedded directly on your website. Patients can rate their experience, leave a comment, and be guided to your preferred review platform — all in one smooth flow.
When a negative review hits, every second counts. Telio™ Reputation sends priority alerts instantly — via email and SMS — so you can craft a professional response before anyone else sees it.
See what you're leaving on the table when you try to manage your online reputation without dedicated software.
| Task / Capability | ❌ Manual Management | ✅ Telio™ Reputation |
|---|---|---|
| Monitoring all review platforms | Log into each site daily (10+ logins) | One unified dashboard, automatic updates |
| Alert when new review is posted | ✗ No alerts — you find out when you check | ✓ Real-time email & SMS notification |
| Collecting new patient reviews | Verbally remind patients (easily forgotten) | Automated post-visit outreach via email/SMS |
| Responding to reviews | Visit each platform separately to respond | Respond to Google & Facebook from dashboard |
| Response suggestions | ✗ Start from scratch every time | ✓ AI-powered response suggestions instantly |
| Showcasing reviews on website | Manual copy-paste, quickly goes stale | Embeddable widget, auto-updates in real time |
| Rating trend analysis | ✗ Manually track in spreadsheets | ✓ Visual charts, monthly reports, insights |
| Competitive benchmarking | ✗ No visibility into competitors | ✓ See how you compare in your area |
| Negative review priority alerts | ✗ You see it when you check — or don't | ✓ Instant priority alert, respond in minutes |
| HIPAA compliance | Varies — often no formal safeguards | ✓ Built-in HIPAA safeguards, BAA available |
| Time investment per week | 3–5 hours | Under 20 minutes |
Built-in AI-powered response suggestions for positive, neutral, and negative reviews — personalized for your practice, generated in seconds.
"Thank you so much for your wonderful review, [Name]! We're thrilled to hear about your experience. It's reviews like yours that remind us why we love what we do. We look forward to seeing you at your next visit!"
"Thank you for taking the time to share your feedback, [Name]. We're glad your experience was positive overall, and we take your comments to heart. We'd love the chance to exceed your expectations next time — please don't hesitate to reach out."
"We're sorry to hear about your experience, [Name]. This is not the standard we hold ourselves to, and we'd appreciate the opportunity to make it right. Please contact us directly at [phone/email] so we can address your concerns personally."
Responses are personalized using your practice name, patient name (where available), and review context. Powered by PAMA™ AI.
Telio™ Reputation's competitive benchmarking feature shows you how your ratings compare to similar practices or businesses in your geographic area — so you always know where you stand and where to improve.
Everything you need to know about getting started with Telio™ Reputation.
Telio™ Reputation monitors Google Business Profile, Facebook, Yelp, Healthgrades, Vitals, ZocDoc, RateMDs, WebMD, Angi, and the Better Business Bureau (BBB) — 10+ platforms in total. We continuously add new platforms based on customer needs, particularly for specialized industries like veterinary, legal, and home services.
After a patient's visit, Telio™ Reputation can automatically send a personalized review request via email or SMS. The message includes a direct link to your preferred review platform, making it effortless for satisfied patients to leave feedback in just a few taps. You control the timing, the message, and which platform the link directs to. Smart routing also ensures that patients with concerns are directed to reach out privately rather than posting publicly.
Yes. Telio™ Reputation is built with HIPAA compliance as a foundational requirement. All patient data is encrypted in transit and at rest. We offer Business Associate Agreements (BAAs) for all healthcare providers. Our review request system is designed to never include Protected Health Information (PHI) in outbound communications — ensuring your practice stays fully compliant.
Yes — for Google reviews and Facebook recommendations, you can respond directly within the Telio™ Reputation dashboard without visiting those platforms. For other platforms, we provide AI-powered response suggestions (powered by PAMA™ AI) that you can copy with one click and post directly on those sites. This workflow typically takes under two minutes per review.
Most new reviews are detected and alerts sent within 5–15 minutes of posting. For Google Business Profile, alerts are typically near-instantaneous. Negative review alerts are always prioritized — they're delivered immediately via both email and SMS, ensuring you can respond professionally before other patients or staff even see the review.
Telio™ Reputation is priced based on the number of locations and feature tier — plans start for single-location practices and scale for multi-location groups and franchises. We offer a free trial with no credit card required. Every new customer also receives a free reputation audit of their current online presence. Contact us for a personalized quote that fits your practice's size and needs.